Quick Answer: Why Is My NBN WiFi Not Working?

Can’t connect to NBN WiFi?

Check that WiFi is on: If WiFI light is OFF, turn your modem’s WiFi button ON.

Reset the connection: Turn your modem and your computer off and leave them off for 60 seconds.

Connect via ethernet cable.

Use an ethernet cable to connect your computer directly to your modem, then test your internet connection..

What do I do if my NBN isn’t working?

Here’s what to do if there’s no dial tone on your home phone that’s connected to the nbn network.Check for outages. Make sure there are no phone outages in your area. … Try these troubleshooting steps. Make sure all your phone handsets are properly hung up. … Restart your modem. … Restart your nbn Connection Box.

Why is my internet not working?

Look at your router and modem If that light is out, the Wi-Fi isn’t channeling an internet connection. If it’s on, the internet service itself isn’t working. Before you do anything else, restart your router and modem. You might have just temporarily hit a bug, and a quick reboot will fix it.

How do I reboot my NBN box?

To reset your nbn Connection Box:Turn off the power point that your nbn power supply is plugged into.Remove the power cable from your nbn Connection Box and wait 20 seconds.Reconnect the cable, and turn the power back on.After 1-2 minutes, you should see these lights: Power – Solid green.

How do I reset my Telstra Smart Gen 2 modem?

The reset button is located on back of modem near LAN port 2. To reset modem press reset button for at least 10 seconds while modem is powered on. Modem will reboot resetting all settings including password to factory defaults.

How do I reset my NBN WiFi?

Locate the RESET button at the back of the wireless router. Hold the RESET button for 10 to 15 seconds, the lights at the front should start blinking, this is when you can let go. Wait about 5 minutes for the router to boot up again and try the connection.

Does NBN affect WiFi?

WiFi is the wireless network you probably have setup in your home to connect all your devices to the internet. Your WiFi router should be connected either to a separate modem or straight into the nbn if you have a single modem router. … WiFi speeds can also be affected by how many devices are connected to your network.

Why is my Telstra Internet not working?

If your broadband isn’t working, it might be because of an unexpected outage on the Telstra network in your area, or it might be disruption due to maintenance. … Open the My Telstra app and select the Get help tab. Choose the service you’re trying to fix yourself. Select Get help with an issue and follow the prompts.

Who do I call about NBN issues?

You should contact NBN Co for issues relating to the damage or location of NBN equipment. The Telecommunications Industry Ombudsman (TIO) provides a dispute resolution service. The TIO has the power to help deal with complaints you have about a telco.

How do I reset my Telstra modem?

Reset the wireless modem to factory settings To do this, use a paperclip (or something similar) to press and hold the reset hole at the back of your Telstra modem, and keep it pressed in for 15 seconds. Allow 2-5 minutes for the modem to reconnect to the internet.

How can I speed up my NBN?

If internet speed is a concern for you, below are a few actions you can take that might improve your current speed.Before you start. … Turn it off, then on again. … Ensure you have the right speed pack. … Optimise your WiFi connection. … Upgrade your hardware. … Check for viruses and malware. … Want to talk nbn?

How do I reset my WiFi modem?

To reboot your modem and your WiFi router:Unplug the power cord from the back of the modem and remove any batteries.Unplug the power cord from the WiFi router.Wait 60 seconds, and then reinsert any batteries and reconnect power to the modem.Wait at least two minutes to allow the modem to power up.More items…